We want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order if you’re unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted.
Our products in most cases are made to measure
Assessment usually takes between 7-10 days to be processed.
Engraved items cannot be returned for credit or exchanged.
Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.
If you are sending your ring back to us for a one-time complimentary resizing, please write clearly what size you would like us to adjust your ring too.
For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.
Please include a note in your package explaining the reason for your return. This will help us process your return faster.
Every item has to be returned using Royal Mail Special Delivery fully insured to our address: (Please contact us for delivery instructions)
Do not under any circumstances write diamonds, Jewellers/ jewellery anywhere on the package.